Most jewelry counters — including the ones in the mall — take your ring, put it in an envelope and ship it to a central shop. That's why the quote is vague and the wait is long, and it's why nobody there can answer a question about your actual piece.
Richard Cervantes joined us in 2004 and has been at the bench about forty years. He's here. You can talk to him about your ring before he touches it.
We'd rather show you the crack in the shank or the worn prong than tell you about it. If a repair isn't worth doing on a piece — if the metal is too far gone, or the fix costs more than the ring — we'll say that too, and no one has ever been upset to hear it early.
Old work isn't modern work. Solder points, hand-cut stones and worn shanks all need a different approach, and an aggressive polish can wipe out exactly the character that made the piece worth keeping. Tell us what it means to you before we start — that changes how we'd approach it.
If a stone is loose or a mount is failing elsewhere, we'll find it and tell you before it becomes a stone lost in a parking lot. That's not an upsell — it's the cheapest problem you'll ever fix.
A real quote before anything happens to your piece, from a bench that's been in this building since 2004.
